FRACTIONAL MARKETING FAQS

Have questions about how we work and what you get? We’ve got all the answers you need. Learn how your dedicated Fractional Marketing Manager and flexible monthly resource units combine to drive custom, compliance-ready growth for your firm.

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Account & Slack Setup

How do we access our dedicated Slack workspace channel?

To keep onboarding completely frictionless, you join our secure Azella Slack workspace. Upon contract signature, we immediately spin up a locked, strictly private channel customized exclusively for your firm (e.g., #azella-yourfirm). Your data and strategy conversations remain 100% hidden and confidential from other external users.

To protect project velocity and minimize execution confusion, we recommend and restrict channel access to a maximum of three (3) primary team members from your firm. Having a small, designated group of decision-makers handles communication cleanly, keeps design feedback focused, and ensures requests move through the pipeline without conflicting direction.

We do not rely on generic, out-of-the-box marketing templates. Every creative asset, website update, and strategy track is custom-built from scratch to align perfectly with your unique brand identity, target demographic, and RIA compliance requirements.

Request Guidelines & Production

How do we submit a new project request?
At the very top of your private Slack channel, click the pinned tab named Creative Request Tracker. This opens your firm’s visual workspace. Simply click “Add item,” drop in a clear title, attach your compliance copy or brief, and use the dropdown to tag the core service line.

To maintain elite quality and rapid turnaround speeds, we strictly enforce simultaneous production caps in the In Production (Active) column based on your tier:

  • Strategic Tier: Limited to 1 Concurrent Active Request at a time.
  • Platform Tier: Limited to 2 Concurrent Active Requests running in parallel (e.g., 1 video edit and 1 graphic design layout running simultaneously).
  • Growth Tier: Built for heavy volume, allowing up to 4 Parallel Active Requests moving concurrently.

Your team can dump an unlimited number of tasks into the Request Backlog column. Our creative team will pull items into production up to your active tier cap. The moment you review a draft and mark it as approved, it moves to Completed / Done. Your embedded Lead instantly drags the very next prioritized item from your backlog into active production.

Revisions are completely unlimited. If an asset needs an update, simply leave a comment directly inside that task card on your Slack List or reply to the review thread. Revisions remain in your active production slot until they are finalized and approved by your firm.

Billing & The 90-Day Challenge

What is included with my monthly subscription fee?
Your fee covers your embedded Fractional Marketing Manager and your flat block of flexible Monthly Resource Units (10, 25, or 40 units depending on your tier). Units can be dynamically shifted across your tier’s active core services (SEO, Social, Web, Design, or Video) as your seasonal marketing goals evolve—without needing to renegotiate your underlying contract.

For firms onboarding with Azella for the first time, a one-time configuration fee of $500 is applied at initial checkout. This covers your white-labeled client configurations, secure compliance framework setup, and the custom architecture of your dedicated Slack tracking environments. Existing clients are automatically exempt from this fee.

We believe in earning our seat. For your first 3 months, we operate under a reduced monthly rate ($1,500, $2,800, or $3,600 depending on your tier) to clear your initial backlog and demonstrate our speed. On Day 91 (Month 4), the subscription automatically matures to your tier’s standard monthly investment ($2,000, $3,200, or $4,200/mo) without you needing to sign a thing.

All onboarding setup fees and recurring subscription payments are 100% non-refundable once processed. If a cancellation request is submitted, your service remains fully active through the end of the current billing cycle. No partial or prorated refunds are issued for the active billing month.

Cancellations & Project Scope

Can I cancel my account during the 90-day trial?
Yes. If you aren’t seeing the velocity or structural execution your firm expects, you retain the absolute right to stop the program at any point during these initial 90 days.

Once your initial 90-day promotional window closes, your account shifts into standard subscription terms governed by Section 6 of our Master Terms of Service:

  • Premium Accounts ($1,500 – $3,000/mo standard investment): Require a minimum of sixty (60) days’ written notice prior to the end of the current billing term to cancel.
  • Enterprise Accounts (Over $3,000/mo standard investment): Because of dedicated creative team resource locking, these tiers require a minimum of ninety (90) days’ written notice prior to the end of the billing term to cancel.

Standard resource units are designated for ongoing tactical execution, channel maintenance, content optimization, search authority, and marketing collateral. Deep, standalone corporate website overhauls, custom enterprise resource centers, long-form compliance video production lines, or complete firm rebranding initiatives are excluded and require separate standalone project scopes.

other marketing tools

How does Azella differ from template software platforms like FMG Suite or Snappy Kraken?

Software platforms like FMG or Snappy Kraken are excellent library tools, but they are completely passive. They require you or your staff to act as product managers—logging in, selecting generic pre-written content, navigating compliance, and forcing software adoption. Worse, your competitors are using the exact same libraries, making your brand look identical to every other firm on the market.

Azella is an execution and real strategy partnership. Instead of giving you a dashboard and an empty queue, we build everything completely from scratch—tailored exclusively to your firm’s specific values, voice, and local compliance needs. We don’t hand you software tools; we hand you a dedicated tactical lead who drives custom initiatives from end to end.

Automated libraries are restricted to standard, out-of-the-box email newsletters and basic compliance articles. They cannot create bespoke growth assets that capture real local authority. Azella delivers high-end, custom creative and technical production, including:

  • Bespoke Presentation Material: High-converting, brand-aligned PowerPoint client pitch decks and seminar presentations.
  • On-Demand Video & Audio Production: High-velocity AI-driven video pipelines, local compliance-approved video shorts, and custom script assets.
  • Bespoke Print & Event Assets: Premium physical brochures, custom onboarding folders, local signage, and corporate event presentation materials.
  • Deep Digital Foundations: High-end, custom website optimization, landing page development, and advanced cross-channel technical SEO campaigns.

Not at all. You do not need to cancel your existing software subscriptions to work with us. In fact, many of our clients continue to maintain FMG or Snappy Kraken for compliance archiving, automated regulatory feeds, or pre-approved market insights.

The problem most advisors face isn’t the software itself—it’s that they don’t have the internal time or specialized skills to manage, customize, or execute campaigns within it. They become stuck acting as technology administrators instead of growth-focused advisors.

We treat your existing software as part of your broader infrastructure. Your embedded Fractional Marketing Manager and execution team will log in and handle the platform completely on your behalf. We bridge the gaps that generic software platforms inherently cannot touch by:

  • Custom Integration: We take the basic templates inside FMG/Snappy and redesign them using your bespoke Azella brand assets, custom typography, and localized imagery so you never look identical to the firm down the street.
  • Bespoke Multi-Channel Scaling: While your software handles background automation, our creative department uses your active Slack queue to produce high-velocity custom assets that software libraries don’t offer—such as specialized PowerPoint client pitch decks, local video shorts, custom event invitations, and advanced SEO landing pages.
  • Complete Administrative Relief: Your team handles the entire technical lift. We upload the briefs, build out the target distribution lists, schedule the deployments, and track performance data natively. You never have to log into an administrative marketing dashboard again.

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